I was recently engaged in a discussion where the SVP of an organization was trying to fix the attrition problem. This was for a BPO company in Chennai, and interestingly, I mentioned that the market attrition trends range between 12 to 14%. While I was referring to the Product Company, Service organization attrition trends, he mis-understood me for referring to the BPO segment. It was interesting when I was told that I was wrong and that the attrition levels were between 55 to 65%. While I was shocked at this number, I thought I was good because I always would like to ensure less than 20% attrition at most. It was interesting that the person who interviewed thought I am better suited for a Product company as opposed to a BPO.
Well, I was initially taken back with that kind of a response. But then, guess what? Everything happens for the own good... who knows? they may turn out to be a edicational institution supplying map power to the market. :-)
Optimism prevails....I am happy that I didn't look at joining an organization who wanted to maintain attrition levels up at 55 -65% as opposed to below 20%.
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