To err is human.. but what's beyond that?

When a mistake is made in an organization, what's the first question asked? "what can we learn?" or "Who is to blame?" Most leaders continue to adhere to the old unwritten rule that admonishes them to cover up errors and hide mistakes. The tendency is to move from crisis to crisis, hardly stopping to see what went wrong or what was the cause. This leads to denial and causes us to look away from errors rather than towards them.